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Contact Us: 1-201-560-0101

Security

Torgoen Watch uses the industry's highest security measures to ensure that your credit card information is protected. When an order is placed through our shopping cart, your personal information is protected by Secure Socket Layer (SSL) encryption technology, the industry standard security protocol for encoding sensitive information. No credit card information is stored on our website or on our servers. If you call us to make a transaction that involves a financial transaction, we will ask you for your credit card details again, since we would not have access to this information.

Return Policy

  1. If you are not completely satisfied with your purchase, you may return your purchase within 30 days to the address below.

  2. Mark the package clearly RETURN

    Return the watch to:

    Cosmos Marketing, Inc.

    445 West Main Street

    Wyckoff, NJ 07481

  3. If you purchased with a credit card, the original purchase amount, less shipping, will be credited to your credit card. If you purchased by check or money order, a refund check will be mailed to the billing address on your order.

  4. Returns are accepted in the original box with all original packing material, manuals, and warranty cards.

  5. You are responsible for return shipping costs. We recommend you insure your return shipment. We cannot be held responsible for items we do not receive.

  6. All returns must be in new condition. We cannot issue refunds for If watches that show signs of use.

  7. We cannot accept modified watches for credit. If links are added or removed from the bracelet we cannot accept the watch for return.

  8. If you need to repair a new watch, call us for instructions at 201-560 0101

Shipping

  1. Orders received by noon Standard Eastern Time, will normally ship within the same business day. Occasionally, orders will ship the next business day.

  2. We normally ship via UPS ground Free of Charge

  3. Faster service is available for a fee that varies according to your location. Available services are UPS 2nd Day Air and UPS Next Day Air. To obtain the price for these services you have to complete the order. You will be given a chance to change your order or cancel it before approving it.

  4. We ship only to United States. Orders placed for shipping in other countries will not be processed.

 

Three Years Limited Warranty

Torgoen warrants this watch to be free of material and workmanship defects for a period of three years from the date of the original purchase in the United States.

This Warranty does not cover:

  1. Damage, accidental or otherwise, not caused by defect of material or workmanship.

  2. Damage caused by consumer misuse, tampering, or failure to follow the instructions in the Instruction Manual.

  3. Damage to the finish of the case, crystal, bracelet, strap or other appearance parts caused by wear

  4. Moisture damage to a watch not marked "water resistant" on the back or on the dial.

  5. Damage caused by failure to test and reseal the watch after battery change.

 

Some states do not allow limitations on the duration of any implied warranty and/or the exclusion of incidental or consequential damages, so the above limitations and/or exclusions may not apply to you.

This Warranty gives you specific legal rights, and you may also have rights which vary from state to state.

If the watch has a defect described above within the warranty period, Torgoen will repair or replace any defective parts free of charge within a reasonable time. Torgoen may exchange the watch at its own discretion.

For instructions of how to send your watch for repair, click  here.

Please include a copy of your receipt as proof of purchase.

    Privacy

    We do not sell, rent, trade, or otherwise share your personal information with third parties other than agents, service providers acting on our behalf for limited purposes. For example, we may share personal information with our agents or service providers to process credit card payments, ship your order, or send you email on our behalf. These third parties are authorized to use your personal information only to perform the service they are providing for us.

    We Use your information:

    • for the specific purpose for which it was volunteered (for example, to purchase a product, process a return or provide you with a gift reminder);

    • to improve the content, appearance and utility of the Site;

    • to understand your needs and preferences;

    • to develop, market, sell or provide products and services;

    • to conduct surveys, research and evaluations;

    • to manage and develop our business and operations, administer accounts, and collect and process payments;

    • to detect and protect us and other third parties against negligence, fraud, theft and other illegal activities;

    • as permitted by, and to comply with, any legal or regulatory requirements, process or provisions; and

    • if you submit a resume online, we may use the information you provide solely for the purpose of evaluating you as a candidate for employment and to contact you about prospective employment.

    We may share your information with selected third parties who provide services to us, including to process payments, provide electronic online investor information, monitor Site activity, serve Site content, help to maintain our customer database, administer emails, surveys, or contests and administer and maintain employment application information. Such third parties may have access to, store and process your personal information to provide services on our behalf, which may occur in the United States or in countries outside of the United States. Our service providers are not authorized to use your information for any purpose other than to provide the contracted services.

    We also must always reserve the right to disclose information about you as required by law, in response to legal process including law enforcement requests, and where needed to protect the safety, property, or legal rights of users of the Site, or the Company or its affiliates or third parties.

    Occasionally we may provide a link to a third party website, for example to conduct a survey for the Company. If you elect to provide your personal information on that third party website, this information will be subject to that third party website's privacy policy and security practices. We are not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies of these third party sites.

    In the unlikely event that the Company or substantially all of its assets are acquired by another company, or due to any merger, reorganization or liquidation, customer information will of course be one of the transferred assets. Your personal information will remain subject to any pre-existing privacy policy unless you consent otherwise.

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    Information Collected

    Each time a visitor comes to our web site our web server records your IP address as well as placing cookies in your browser. This helps us monitor traffic and create the transactions. The Information we collect is used for our website design, processing, and for navigational purposes, for example to remember what you have added to your cart.

    As you browse the Torgoen website, advertising cookies will be placed on your computer so that we can understand what you are interested in.  Our display advertising partner, AdRoll, then enables us to present you with retargeting advertising on other sites based on your previous interaction with Torgoen. The techniques our partners employ do not collect personal information such as your name, email address, postal address or telephone number.  You can visit this page to opt out of AdRoll and their partners’ targeted advertising.